Samsung Contact Centre (SCC)
Contact centres are an essential part of many businesses and can have a big impact on an organisation’s profitability and how it is perceived by its customers. The Samsung Contact Centre has been designed from the ground up to bring enterprise class functionality in a form that is easy to use and manage.
The Samsung Contact Centre is seamlessly integrated with the Samsung Communications Manager Enterprise which enables enterprises to raise productivity and transform customer service and relationships at a lower price point than ever before.
The Samsung Contact Centre delivers on features boasting a wide range including:
- Skills based routing
- Agent Mobility – Answers calls from any phone with web browser integration
- Callback Queuing
- Position in Queue Announcement
- Web based graphical and historical reporting
- Simple Web based configuration
Whether you have a simple helpdesk or a sophisticated multi-channel contact centre, customers will experience less waiting, less frustration and less dissatisfaction. Your agents will have what they need to be more helpful, more efficient and more motivated. It all adds up to a difference that will have a positive impact on your bottom line.